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Knowledgebase Categories

We group all helpful knowledgebase posts in to categories to help you find answers to your questions quickly.

General 8

Find answers to common basic queries about the Wired Plus platform.

  1. How to assign a user to a permission group
  2. How to create, edit, or remove a permission group
  3. User permission settings
  4. How to manage account users

Getting Started 6

Find answers to the most common queries that users asked when starting to use the platform.

  1. Getting Started: Creating a new contact list
  2. Getting started: Working with your Agenda dashboard
  3. Getting started: Working with your Marketing dashboard
  4. Getting started: Adding new contacts

Landing Pages 27

Learn how to create high conversion landing pages and how to use them to support your activity on the Wired Plus platform.

  1. How to create a sales funnel with Wired Plus
  2. How To Embed A Survey On A Landing Page
  3. Using the Landing Page Code Editor
  4. Adding social icons to your email or landing page

Contact management 14

In this module you will learn how to manage your contacts and the get the most out of your data.

  1. Creating a new contact list
  2. Adding new contacts
  3. What happens if a contact resubscribes?
  4. How to edit a contact list’s details

Email Marketing 41

Get answers to the most common questions about email marketing on the Wired Plus platform.

  1. Creating a new email campaign
  2. Understanding your Campaign Removals
  3. Working with Inbox Check
  4. How to personalise your subject line, ‘from’ name and reply address

How To 10

FInd out how to perform complex tasks and how to use the different tools in WIred Plus in collaboration to make your marketing easier and more effective.

  1. Getting started with Zapier
  2. How to create a sales funnel with Wired Plus
  3. How to Create a New Marketing Automation Workflow
  4. How to send a follow up email to survey respondents using automation

Marketing Automation 23

Learn more about using the Wired Plus platform for Marketing Automation and behavioural marketing campaigns.

  1. New feature release: Dynamic Content
  2. Product Release – Re-Enrolment Triggers
  3. Adding Re-Enrolment Triggers to a Workflow
  4. How to use the Subscription Trigger inside Lists

Surveys and Forms 20

Find out about creating and implementing surveys and forms to collect data which can be used to optimise email campaigns and strategies.

  1. Using a Likert scale question
  2. Working with the Survey Reports
  3. How to set up Page Branching in your Survey
  4. Product release – Surveys

API 3

Find answers to common support and frequently asked questions about the Wired Plus API and all Integrations into Wired Plus.

  1. How to use Dynamic Rows
  2. Testing Your API with PostMan
  3. Using API Keys

Reporting & Analytics 7

Find further information on how to gain deeper insight into your email marketing using the comprehensive Wired Plus reporting and analytics suite.

  1. Account Summary Report Overview
  2. Reading Campaign Reports
  3. How are ‘opens’ tracked in email reporting?
  4. What is a unique open?

WebTrack 10

Learn how to use the WebTrack function and how it can help you funnel users towards a desired action

  1. What is WebTrack and how does it work?
  2. WebTrack: Using WebTrack data in Segments
  3. WebTrack: Accessing WebTrack Data Inside A Contact Record
  4. WebTrack: How to top up your Account Quota

GDPR 7

Find out about the features and tools within Wired Plus that will support GDPR compliance and our thoughts on best practice.

  1. How To Find Contacts With Double Opt-In Status
  2. User permission settings
  3. How Does Double Opt-In Work?
  4. How To Set Up A Preference Centre

Wired Plus Roadmap 13

View our System Roadmap including upcoming changes and new features being launched into the platform over the coming weeks.

  1. February 2019 – Platform Updates
  2. Platform Update – Nested Segments
  3. Platform Updates – Page Branching, Date Import Options and More
  4. Product Release – Re-Enrolment Triggers

Lead Scoring 8

Find out how to use Lead Scoring to understand your hottest contacts.

  1. Product Release – Lead Scoring
  2. Using Lead Scoring for Segmentation
  3. Understanding the Lead Summary Report
  4. Manually Adding Lead Scores to Your Contacts
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