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Knowledgebase Categories

We group all helpful knowledgebase posts in to categories to help you find answers to your questions quickly.

General 13

Find answers to common basic queries about the Wired Plus platform.

  1. Setting User Permissions and User Access
  2. How Does Double Opt-In Work?
  3. Working With Notes
  4. Working with Tasks

Getting Started 8

Find answers to the most common queries that users asked when starting to use the platform.

  1. Setting User Permissions and User Access
  2. Getting Started: Adding contacts to your account
  3. Getting started: Campaign setup
  4. The Difference between Contacts and Lists

Landing Pages 16

Learn how to create high conversion landing pages and how to use them to support your activity on the Wired Plus platform.

  1. How to create a sales funnel with Wired Plus
  2. How To Embed A Survey On A Landing Page
  3. Using the Landing Page Code Editor
  4. Landing Page Tracking Codes

Insights & Data 10

In this module you will learn how to collect and manage data in the Wired Plus platform along with how to gain insights from the data.

  1. What happens when a contact resubscribes?
  2. Changing Subscriber List Details
  3. Individual List Overview Reports
  4. Contact Activity Reports

Email Marketing 63

Get answers to the most common questions about email marketing on the Wired Plus platform.

  1. What is the difference between Dropped and Bounced on Campaign Removals?
  2. How to work with Inbox Check
  3. New feature release: Dynamic Content
  4. Using merge tags in your From Name and Reply Address

How To 12

FInd out how to perform complex tasks and how to use the different tools in WIred Plus in collaboration to make your marketing easier and more effective.

  1. Getting started with Zapier
  2. How to create a sales funnel with Wired Plus
  3. Setting User Permissions and User Access
  4. How to Create a New Marketing Automation Workflow

Marketing Automation 23

Learn more about using the Wired Plus platform for Marketing Automation and behavioural marketing campaigns.

  1. New feature release: Dynamic Content
  2. Product Release – Re-Enrolment Triggers
  3. Adding Re-Enrolment Triggers to a Workflow
  4. How to use the Subscription Trigger inside Lists

Surveys and Forms 18

Find out about creating and implementing surveys and forms to collect data which can be used to optimise email campaigns and strategies.

  1. Working with the Survey Reports
  2. How to set up Page Branching in your Survey
  3. Product release – Surveys
  4. What is NPS? Net Promoter Score explained

API 2

Find answers to common support and frequently asked questions about the Wired Plus API and all Integrations into Wired Plus.

  1. How to use Dynamic Rows
  2. Testing Your API with PostMan

Reporting & Analytics 7

Find further information on how to gain deeper insight into your email marketing using the comprehensive Wired Plus reporting and analytics suite.

  1. Account Summary Report Overview
  2. Reading Campaign Reports
  3. How are ‘opens’ tracked in email reporting?
  4. What is a unique open?

WebTrack 10

Learn how to use the WebTrack function and how it can help you funnel users towards a desired action

  1. What is WebTrack and how does it work?
  2. WebTrack: Using WebTrack data in Segments
  3. WebTrack: Accessing WebTrack Data Inside A Contact Record
  4. WebTrack: How to top up your Account Quota

GDPR 8

Find out about the features and tools within Wired Plus that will support GDPR compliance and our thoughts on best practice.

  1. How To Find Contacts With Double Opt-In Status
  2. Setting User Permissions and User Access
  3. How Does Double Opt-In Work?
  4. How To Set Up A Preference Centre

Wired Plus Roadmap 13

View our System Roadmap including upcoming changes and new features being launched into the platform over the coming weeks.

  1. February 2019 – Platform Updates
  2. Platform Update – Nested Segments
  3. Platform Updates – Page Branching, Date Import Options and More
  4. Product Release – Re-Enrolment Triggers

Lead Scoring 8

Find out how to use Lead Scoring to understand your hottest contacts.

  1. Product Release – Lead Scoring
  2. Using Lead Scoring for Segmentation
  3. Understanding the Lead Summary Report
  4. Manually Adding Lead Scores to Your Contacts
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