In a Campaign Report, you will be able to see ‘Campaign Removals’ at the bottom of the page.
Here is a breakdown of what each of the terms mean:
- Unsubscribed – when a contact clicks on the unsubscribe link within your campaign to stop receiving your emails.
- Dropped – we could not deliver the email to the recipient email server, and will drop the message. The common reason is we received a hard bounce or repeatedly received soft bounces. If we can’t deliver an email, we will try to send the campaign again after 2 hours, 4 hours and 8 hours. If the email still can’t be delivered after the last try, the contact will be suppressed.
- Bounced – when the email doesn’t get delivered to a contact’s inbox – it bounces back. After the first bounce, you will have 2 more chances to send your emails to the contact. If all 3 emails bounce, the contact will be suppressed.
- ISP Complaints – when your email gets manually reported as spam or junk. These complaints can harm your sender reputation and deliverability rates, so the contact will be immediately suppressed.
Last Update: July 2, 2019
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